How can I find out my file’s image dimensions?

Proprietary file formats, (often ending in  *.NEF, *.CR2, *HEIC, *RAW, etc.), must be opened by an image application such as Photoshop™, Lightroom™, CameraRaw™, or CaptureOne™ in order to view the size information for the image. For standard file types; such as JPEG or TIF – In Finder on Mac: Right-click the filename, choose Get Info. […]

How can I check to verify whether an image file I have can be used to make a high quality print?

An image is considered “print-ready” when it is: In a high quality JPEG or TIF file format (and ideally has an embedded color profile (such as sRGB or AdobeRGB) Contains no special characters in the filename (#!^%$*@_/|:;’?, etc) Has image dimensions of 300 or more dots per inch for the print size you desire (for […]

I have some very old, family heirloom photographs that I would like to make into larger prints. Do you do this type of work?

Yes, we frequently scan or photograph heirloom/historical pieces and reprint high quality archival-grade copies. We do this for individuals, but also for museums, historical societies, schools, and even businesses. We recommend bringing the photos in to us in person if possible so we can see the sizes and condition of the prints and discuss your […]

I have a shoebox full of 4×6 photos. Can I get them digitally scanned?

An average shoebox can hold approximately 600 to 900 photos that are 4×6 or 5×7 in size, depending on the thickness of photo paper they were made on. If they are unframed and free of tape/adhesive residue on the back, we can capture standard resolution digital images of them at low cost. Please call us […]

Can you take an old beat-up photo and print me a larger, better version of it?

We offer high quality photo scanning services to digitize (and optionally enlarge) your images. We also offer retouching and image restoration services for print orders. For an accurate estimate of time and cost; please bring in your original so we can see the size and condition firsthand and learn more about how you would like […]

Can I bring in my own paper for you to print with?

Our individual printers are carefully calibrated for each of the specific papers that we carry. Therefore; we can accommodate this request for very large print runs, and by special appointment only. We do not print on sheet stock. A sufficient number of paper rolls for calibration and the print run must be supplied (unopened, undamaged, […]

Will new prints hold up better over time as compared to those from my childhood?

Print technology has advanced greatly since the 1970’s and 1980’s. All of our inks, papers and canvas materials are acid-free and of archival quality so they can last for decades without fading or yellowing when kept at normal indoor temperatures and out of direct sunlight.

What is a “gicleé” print?

Gicleé (pronouced “zhee·klay”) is a term used to indicate a high-quality inkjet print production. Our printers are capable of producing high resolution prints due to the very small droplet sizes of ink that are deposited with this technology. This enables very detailed accuracy and zero ink bleed on even the most textured paper and canvas.

I received image scans for my film order; why didn’t I get all 12/24/36 pictures?

Very often, film rolls contain frames that were improperly exposed or too blurry to produce a scannable/printable image. This can be caused by incorrect setting for the film’s ISO, a malfunction of the camera, opening the camera back before the film has been re-wound, accidentally taking a photo when the camera lens cap is on, […]

I recently dropped off 4 rolls of film, but my download link only contains images for 3 of the rolls.

It is possible that one of the rolls in your order did not contain any scannable frames. This often occurs due to over-exposure, under-exposure, or camera advance malfunctions. When you come to pick up your negatives; we recommend using the light table in our lobby to look for such indications. Very dark film has been […]