FAQs

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Film

Yes! We develop on site and accept standard 35mm, 120mm, APS* and 110* film sizes in color (C-41 process), and black and white. Please note that we do not develop E-4 or E-6 slide film. (*additional charges may apply)

Absolutely! We will ship your negatives back along with your prints, or hold for pickup here in our store for up to 90 days Unclaimed rolls are disposed of after 90 days.

We develop color film separately from black and white. Average completion is 4 business days, but can often be less. This fluctuates with the total volume of film we receive throughout the week as well any additional service options you may select with your order.

It is possible that one of the rolls in your order did not contain any scannable frames. This often occurs due to over-exposure, under-exposure, or camera advance malfunctions. When you come to pick up your negatives; we recommend using the light table in our lobby to look for such indications. Very dark film has been overexposed, very pale/transparent film is underexposed.

Very often, film rolls contain frames that were improperly exposed or too blurry to produce a scannable/printable image. This can be caused by incorrect setting for the film’s ISO, a malfunction of the camera, opening the camera back before the film has been re-wound, accidentally taking a photo when the camera lens cap is on, and several other similar scenarios. These frames are neither scanned nor printed.

Prints

A “rolled” canvas is an image printed on canvas but not stretched onto a wood frame. We print the border as well as extra material so that the image can be rolled and shipped in a tube, and later stretched onto a frame. This greatly reduces shipping costs for remote customers, but is also a favourite option of mixed-media artists who wish to further add paint or other materials to the surface of their print before putting onto a frame.

Gicleé (pronouced “zhee·klay”) is a term used to indicate a high-quality inkjet print production. Our printers are capable of producing high resolution prints due to the very small droplet sizes of ink that are deposited with this technology. This enables very detailed accuracy and zero ink bleed on even the most textured paper and canvas.

Print technology has advanced greatly since the 1970’s and 1980’s. All of our inks, papers and canvas materials are acid-free and of archival quality so they can last for decades without fading or yellowing when kept at normal indoor temperatures and out of direct sunlight.

Our individual printers are carefully calibrated for each of the specific papers that we carry. Therefore; we can accommodate this request for very large print runs, and by special appointment only. We do not print on sheet stock. A sufficient number of paper rolls for calibration and the print run must be supplied (unopened, undamaged, and from the same lot), or be ordered by us directly. There is a custom calibration charge, and a small monthly storage charge for any remaining rolls held in stock for your future orders on that paper. Please call us for more information and to schedule an appointment.

An image is considered “print-ready” when it is:

  • In a high quality JPEG or TIF file format (and ideally has an embedded color profile (such as sRGB or AdobeRGB)
  • Contains no special characters in the filename (#!^%$*@_/|:;’?, etc)
  • Has image dimensions of 300 or more dots per inch for the print size you desire (for best print quality), or no less than 150 dots per inch

Proprietary file formats, (often ending in  *.NEF, *.CR2, *HEIC, *RAW, etc.), must be opened by an image application such as Photoshop™, Lightroom™, CameraRaw™, or CaptureOne™ in order to view the size information for the image.

For standard file types; such as JPEG or TIF –

  • In Finder on Mac: Right-click the filename, choose Get Info. In the More Info subsection, look for “Dimensions”.
  • In File Explorer on Windows: Right-click the filename, choose Properties.  On the Details tab, scroll down to the Image section to “Dimensions”.

Example:
An image that is 2500px X 3200px will print well up to an 8”x10”
2500/300 = 8.33      3200/300 = 10.66

Scanning/Digitization

We offer high quality photo scanning services to digitize (and optionally enlarge) your images. We also offer retouching and image restoration services for print orders. For an accurate estimate of time and cost; please bring in your original so we can see the size and condition firsthand and learn more about how you would like the final images printed.

An average shoebox can hold approximately 600 to 900 photos that are 4×6 or 5×7 in size, depending on the thickness of photo paper they were made on. If they are unframed and free of tape/adhesive residue on the back, we can capture standard resolution digital images of them at low cost. Please call us for pricing on small “flexible print scans”. We offer bulk discounts for large jobs.

Yes, we frequently scan or photograph heirloom/historical pieces and reprint high quality archival-grade copies. We do this for individuals, but also for museums, historical societies, schools, and even businesses. We recommend bringing the photos in to us in person if possible so we can see the sizes and condition of the prints and discuss your needs with regard to the final prints.