Can I print someone else’s image?

At Phoenix Photo Lab, we trust our customers to submit images they have the legal right to reproduce. This applies to both digital scans/photos and printed photos.While we cannot verify copyright ownership for every image, we reserve the right to decline orders due to copyright concerns.The responsibility for copyright ownership and licensing lies solely with […]

Why can’t I upload HEIC files from my phone?

The High Efficiency (HEIC) file format is proprietary to Apple and can contain multiple still (burst photo) images inside one file, and even video content. We cannot print files that are in HEIC format. Please convert your files to JPEG before to uploading them to us for printing. How to Convert HEIC files to JPG […]

Can you frame my piece of art?

While we do offer mounting and framing options with our print services; we don’t mount or frame original pieces. We can digitize and print copies of your originals which could then be mounted and framed, or we can refer you to a nearby framing shop whose focus is framing original paintings, posters, memorabilia, documents, textiles, […]

What about adult content?

We do not digitize or print images which:

I have pictures on my phone, how big can I print them?

This topic on our website provides instructions on determining an image file size on your phone.You can also browse print products and options on our website. Just go to and click the big green button that says Order Prints Online. There you can see prices and options as well as preview, crop, rotate, and […]

I have a photo and would like to have it cropped to portrait style. Do you have this service?

Yes, if you have a printed photo, please bring it to us.  We will scan it to make a digital image file and can also edit and crop the file the way you’d like, and make new prints in your desired size. If you already have the photo in a digital file; you can order […]

I received my image scans but don’t know how to open a “zip” file.

“Zipped” files (ending in *.zip) are large files, or large quantities of files that are digitally compressed into a smaller file size for fast and secure transmission over the internet – such as through a service we use called Do download and open a file;– Click the WeTransfer link in your email notification message. […]

Do you take passport photos?

No, we don’t provide passport/visa services.  Image requirements for government IDs are very specific and can vary by country. A nearby portrait studio – Lola Photographic does provide passport and visa services to meet the requirements of most countries.

I have photos on multiple old memory cards and external hard drives. Will you consolidate all of my data into one new hard drive?

In conjunction with an image editing and/or print order, we can accept images on one form of media (such as a camera memory card) and return the edited image files on another media type such as USB or email. We do not offer data copy/backup or file management as a standalone service.

Should I upload Tiff or JPEG files, and what about image quality

The system does accept Tiff file; however we’ve found that most web browsers won’t allow TIFF uploads, the exception being Apple’s Safari browser.  We recommend saving your files in a JPEG format after editing them to reduce their total size and enable online upload.  This won’t compromise the file quality when printing.  It is most […]