Phoenix Photo Lab is a fine art lab making museum quality products using archival-grade inks, papers and canvases engineered to last over 200 years. We offer a wide variety of product types and surfaces, many in custom sizes, and some of which can be made over 5ft wide and over 20ft long – again, of […]
FAQ Category: General
Online Ordering In-Store / Phone Ordering Important Note
Production Days Production Workflow Important Note Approximate Production Times Rush Options Rush Order Cutoff Times RUSH Service Charges Rush charges reflect urgent prioritization over all standard orders and are processed in the order they are received, alongside other RUSH orders. SameDay RUSH Charge: 100% increase NextDay RUSH Charge: 50% increase
At Phoenix Photo Lab, we trust our customers to submit images they have the legal right to reproduce. This applies to both digital scans/photos and printed photos.While we cannot research and verify copyright ownership for every image we receive, we reserve the right to decline orders due to copyright concerns.The responsibility for copyright ownership and […]
The High Efficiency (HEIC) file format is proprietary to Apple and can contain multiple still (burst photo) images inside one file, and even video content. We cannot print files that are in HEIC format. Please convert your files to JPEG before to uploading them to us for printing. How to Convert HEIC files to JPG […]
While we do offer mounting and framing options with our print services; we don’t mount or frame original pieces. We can digitize and print copies of your originals which could then be mounted and framed, or we can refer you to a nearby framing shop whose focus is framing original paintings, posters, memorabilia, documents, textiles, […]
We do not digitize or print images which:
This topic on our website provides instructions on determining an image file size on your phone.You can also browse print products and options on our website. Just go to PhoenixPhotoLab.com and click the big green button that says Order Prints Online. There you can see prices and options as well as preview, crop, rotate, and […]
Yes, if you have a printed photo, please bring it to us. We will scan it to make a digital image file and can also edit and crop the file the way you’d like, and make new prints in your desired size. If you already have the photo in a digital file; you can order […]
“Zipped” files (ending in *.zip) are large files, or large quantities of files that are digitally compressed into a smaller file size for fast and secure transmission over the internet To download and open a zipped file;– Follow the link in your notification message. – Click the “Download” button to retrieve your files. If the […]