Can I bring in my own paper for you to print with?

Our individual printers are carefully calibrated for each of the specific papers that we carry. Therefore; we can accommodate this request for very large print runs, and by special appointment only. We do not print on sheet stock. A sufficient number of paper rolls for calibration and the print run must be supplied (unopened, undamaged, […]

Will new prints hold up better over time as compared to those from my childhood?

Print technology has advanced greatly since the 1970’s and 1980’s. All of our inks, papers and canvas materials are acid-free and of archival quality so they can last for decades without fading or yellowing when kept at normal indoor temperatures and out of direct sunlight.

What is a “gicleé” print?

Gicleé (pronouced “zhee·klay”) is a term used to indicate a high-quality inkjet print production. Our printers are capable of producing high resolution prints due to the very small droplet sizes of ink that are deposited with this technology. This enables very detailed accuracy and zero ink bleed on even the most textured paper and canvas.

I received image scans for my film order; why didn’t I get all 12/24/36 pictures?

Very often, film rolls contain frames that were improperly exposed or too blurry to produce a scannable/printable image. This can be caused by incorrect setting for the film’s ISO, a malfunction of the camera, opening the camera back before the film has been re-wound, accidentally taking a photo when the camera lens cap is on, […]

I recently dropped off 4 rolls of film, but my download link only contains images for 3 of the rolls.

It is possible that one of the rolls in your order did not contain any scannable frames. This often occurs due to over-exposure, under-exposure, or camera advance malfunctions. When you come to pick up your negatives; we recommend using the light table in our lobby to look for such indications. Very dark film has been […]

How long does it take to develop film?

Color film is processed separately on different days from black and white film. Average completion is 4 business days, but can be less. This fluctuates with the total volume of film we receive throughout the week as well any additional service options selected with the order.

Can I have my negatives back after my film is developed?

Absolutely! We will ship your negatives back along with your prints, or hold for pickup here in our store for up to 90 days.  Please note that unclaimed negatives and prints will be disposed of after 90 days.

Do you develop film? If so, what kinds?

Yes! We develop on site and accept standard 35mm, 120mm, APS* and 110* film sizes in color (C-41 process), and black and white. (*additional charges may apply)  Please note that while we do not develop E-4 or E-6 slide film, we do scan nearly any size or type of film negatives.

What is a “rolled” canvas print?

A “rolled” canvas is an image printed on canvas but not stretched onto a wood frame. We print the border as well as extra material so that the image can be rolled and shipped in a tube, and later stretched onto a frame. This greatly reduces shipping costs for remote customers, but is also a […]