Question 1

I recently dropped off 4 rolls of film, but my download link only contains images for 3 of the rolls.

Accepted Answer

It is possible that one of the rolls in your order did not contain any scannable frames. This often occurs due to over-exposure, under-exposure, or camera advance malfunctions. When you come to pick up your negatives; we recommend using the light table in our lobby to look for such indications. Very dark film has been overexposed, very pale/transparent film is underexposed.

Question 2

I recently dropped off 4 rolls of film, but my download link only contains images for 3 of the rolls.

Accepted Answer

It is possible that one of the rolls in your order did not contain any scannable frames. This often occurs due to over-exposure, under-exposure, or camera advance malfunctions. When you come to pick up your negatives; we recommend using the light table in our lobby to look for such indications. Very dark film has been overexposed, very pale/transparent film is underexposed.